Test cases: Support tickets (vendor & admin)

Document control

Version	Date (UTC)	Summary
1.0.0	2026-05-13	Initial sheet from Tickets (vendor)

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Scope

• Vendor: /dashboard/support, API /vendor/support-tickets.
• Admin: /dashboard/support-tickets, list + Kanban + detail /:id.
• Shared UX: thread chrome, skeleton, overlay, limit=5, TablePaginationBar.

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Scenario catalogue

Vendor — list & create

ID	Class	Scenario	Automation
TC-SUP-001	Happy	List tickets with filters (status, priority, store_id, search) + pagination	E2E*
TC-SUP-002	Happy	Create ticket with subject + description; appears as open	E2E*
TC-SUP-003	Unhappy	store_id not owned by vendor → 400/403	Unit
TC-SUP-004	Unhappy	Empty subject/body → validation	Unit + E2E*

Vendor — thread

ID	Class	Scenario	Automation
TC-SUP-010	Happy	Open ticket; comments GET newest first; page 1 loads	E2E*
TC-SUP-011	Happy	Pagination limit=5; change page keeps previous messages + overlay (no skeleton flash)	E2E*
TC-SUP-012	Happy	Post reply; thread refetch; progress bar during send	E2E*
TC-SUP-013	Unhappy	Post reply network fail → error + retry	E2E*

Admin — list & Kanban

ID	Class	Scenario	Automation
TC-SUP-020	Happy	List view: status tabs + pagination	E2E*
TC-SUP-021	Happy	Kanban: every status column visible; not filtered by list tab; per-column scroll + load more	E2E*
TC-SUP-022	Happy	Drag card to another column → PATCH status success; board consistent	E2E*
TC-SUP-023	Unhappy	Drag to invalid transition (if rules exist) → revert + toast	E2E*

Admin — detail

ID	Class	Scenario	Automation
TC-SUP-030	Happy	Detail matches vendor discussion UX (SupportDiscussionThreadChrome, same pagination contract)	E2E*
TC-SUP-031	Happy	Header shows status, priority, assignee from API	E2E*
TC-SUP-032	Unhappy	Ticket outside zone/admin scope → 403/404	Unit

Infra

ID	Class	Scenario	Automation
TC-SUP-040	Unhappy	DB not enabled → 503 with clear code	Unit

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Coverage checklist (this sheet)

• Admin Kanban URL deep-link without erroneous tab param (see guide)
• FormSelectField vendor/store filters on admin board covered
• Comment meta.total_pages edge cases (empty thread, single page)

Parent index: System test cases (index) · Vendor backend: Vendor backend