FAQ — print and hardware

Receipt does not print

1. Check receipt print mode in store settings.
2. Confirm printer enabled in Settings → Receipt printer.
3. On desktop, restart Vendor Desktop after OS printer driver changes.
4. Use receipt preview to verify data loads.

Terminal not responding

1. Verify terminal power and network (LAN or WS URL).
2. Confirm Vendor Desktop running on lane PC with bridge connected.
3. Dashboard Terminals → Bridge activity for owners (desktop only).
4. See Terminal payment.

Label layout wrong

Adjust paper width in print dialog; check preview grid on Barcode labels.

Cash drawer does not open

Requires compatible receipt printer kick — Label printer, scale, drawer.