Close work shift
What you will learn
Section titled “What you will learn”Close an open work shift with closing counts and handover basis.
Before you start
Section titled “Before you start”- Open shift exists for your lane.
- Permission to close (own shift for employees; owner may close any per policy).
- Finish or park open sale tabs.
- Go to Work shift (
/point-of-sale/work-shift). - Select open shift → Close shift.
- Enter closing cash and slip counts (invoices, vouchers, cards) per template.
- Confirm — shift status becomes Closed.
Expected result
Section titled “Expected result”- Shift closed; new sales require a new open shift (or policy exception).
- Reports attribute sales to the closed shift window.
Common issues
Section titled “Common issues”| Symptom | Action |
|---|---|
| Cannot close | Pending terminal batch — follow on-screen settlement prompts |
| Count mismatch | Document variance per store SOP |